allinhosting.com

[jandres4]

La última actualización del centro de datos nos da para pensar que la solución está cerca finalmente:

Our team and electricians are working diligently to get the temporary ATS installed, wired and tested to allow power to be restored. As the ATS involves high-voltage power, we are following the necessary steps to ensure the safety of our personnel and your equipment housed in our facility.

Based on current progress the electricians expect to start powering the equipment on between 6:15 – 7:00pm Central. This is our best estimated time currently. We have thoroughly tested and don’t anticipate any issues in powering up, but there is always the potential for unforeseen issues that could affect the ETA so we will keep you posted as we get progress reports. Our UPS vendor has checked every UPS, and the HVAC has checked every unit and found no issues. Our electrical contractor has also checked everything.

We realize how challenging and frustrating that it has been to not have an ETA for you or your customers, but we wanted to ensure we shared accurate and realistic information. We are working as fast as possible to get our customers back online and to ensure it is done safely and accurately. We will provide an update again within the hour.

While the team is working on the fix, I’ve answered some of the questions or comments that have been raised:
1. ATSs are pieces of equipment and can fail as equipment sometimes does, which is why we do 2N power in the facility in case the worst case scenario happens.
2. There is no problem with the electrical grid in Dallas or the heat in Dallas that caused the issue.
3. Our website and one switch were connected to two PDUs, but ultimately the same service entrance. This was a mistake that has been corrected.
4. Bypassing an ATS is not a simple fix, like putting on jumper cables. It is detailed and hard work. Given the size and power of the ATS, the safety of our people and our contractors must remain the highest priority.
5. Our guys are working hard. While we all prepare for emergencies, it is still quite difficult when one is in effect. We could have done a better job keeping you informed. We know our customers are also stressed.
6. The ATS could be repaired, but we have already made the decision to order a replacement. This is certainly not the cheapest route to take, but is the best solution for the long-term stability.
7. While the solution we have implemented is technically a temporary fix, we are taking great care and wiring as if it were permanent.
8. Colo4 does have A/B power for our routing gear. We identified one switch that was connected to A only which was a mistake. It was quickly corrected earlier today but did affect service for a few customers.
9. Some customers with A/B power had overloaded their circuits, which is a separate and individual versus network issue. (For example, if we offer A/B 20 amp feeds and the customer has 12 amps on each, if one trips, the other will not be able to handle the load.)

As you could imagine, this is the top priority for everyone in our facility. We will provide an update as quickly as possible.

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