De acuerdo a las respuestas que he obtenido he decidido poner más información al respecto, espero no hacer muy aburrido este tema.
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Dear Cesar Smith,
Welcome to Global Internet Solutions.
This message serves as an acknowledgement of your order. We would like to take this opportunity to thank you for choosing us as your web hosting provider. Our Order Verification Department will be contacting you shortly to verify your order. After verification, you will receive another confirmation message along with instructions on how to access and use your account. Once again, thank you for placing your order with us.
*** Order Summary ***
Order Time: Mon Feb 12 14:50:20 PST 2007
Username: smithce1
Domain Name: wdmhost.com (1 year domain domain registration)
Hosting Plan: Unlimited - Linux (Annually) ($1190.80)
Setup Fee: None
Extra Features: None
Features Total: None
Order Total: $1190.80
Note: If you do not receive a confirmation with your account details within 24 hours, please email
[email protected]. You will need to provide us with your username, domain name, and telephone number. We will contact you shortly and make sure your account is properly activated.
Sincerely,
Global Internet Solutions
A GISOL, Inc. Company
http://www.gisol.com/
-----------------------------------
----------------------------------------
Dear Cesar Smith,
Thank you for choosing Global Internet Solutions for your Web hosting needs. We look forward to working with you to make sure you get the most of your account, and we wish you success with your online venture.
We have received and processed your payment of $1190.80.
This payment covers your setup and domain registration fees, and your first
30 MONTHs.
Please understand that it can take 24-72 hours before DNS servers across the world are updated with the new name servers.
In the meantime, your website can be accessed with the following URL:
http://d2534813.u84.mygisol.com
To access your account with the Control Panel, use the following information:
URL:
https://cp.gisol.com/
Login: smithce1
Password: *********
To access your account by FTP, use:
Host Name: web16.mygisol.com
Login: smithce1
Password: *******
Our default quota is set to 5GB, however this limit is adjustable to suit your requirements at NO EXTRA COSTS. If you do require additional disk space, please email
[email protected] and we will gladly raise your quota.
Thank you for your business,
Global Internet Solutions
-------------------------------------
Dear Cesar Smith,
Thank you for purchasing the PromoPack 490+. To activate the PromoPack and have your web site submitted to over 490 search engines, please visit:
https://order.gisol.com/promo/?p03f485a8e94c1453
*** Order Summary ***
Order Time: Mon Feb 12 19:14:25 PST 2007
Domain Name: wdmhost.com
Plan: Unlimited - Linux (Biennially)
PromoPack Fee: $129.95
Once again, thank you for placing your order with us.
Sincerely,
Global Internet Solutions
A GISOL, Inc. Company
http://www.gisol.com/
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Dear Cesar Smith,
We are sorry to notify you of suspending your account:
Login:smithce1, Account ID:2534786_0,
Plan:Unlimited 2007-01-05 FBS (Unix)
Your account has been suspended because Cancellation request submitted
All your account's data and settings are preserved and access to it can be enabled at any time.
To view your invoice, log in to your Control Panel and select the billing profile.
https://cp.gisol.com/
Warning: if you don't contact us in the nearest time, your account can be removed. In this case, all your data and settings will become unrecoverable.
To activate your account or get more information, please contact us at:
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Dear Cesar Smith,
Thank you for contacting us regarding this issue.
I have forwarded this issue to the head of our refund department for review. He should be able to get back to you regarding the status of your refund.
Should you have any other questions, please be sure to contact us again.
Best regards,
Global Internet Solutions
A GISOL, Inc. Company
http://gisol.com
--On Tuesday, February 27, 2007 6:55 PM -0600 Cesar Smith <
[email protected]> wrote:
>
>
> Hi,
>
>
>
> I´ve been waiting for information about my refund for 2 weeks and i
> don´t know nothing about it. I have not answer to my emails, so I
> don't even know if you´re working on my refund or if my mails are just
> been ignored.
>
>
>
> I´ll appreciate an answer about my refund process.
>
>
>
> Thanks
>
>
>
> Cesar Smith
>
>
>
>
> __________________________________________________
>
> From: Cesar Smith [mailto:
[email protected]]
> Sent: Miércoles, 21 de Febrero de 2007 08:32 a.m.
> To: '
[email protected]'
> Cc: '
[email protected]'
> Subject: About my refund
>
>
>
>
>
>
>
> Hi,
>
>
>
> I World like to know about my refund, i order an unlimited account for
> reseller and pay for 30 months for a total of 1190.80 USD and also a
> PromoPack for 129.95 USD, my order was placed on February 12th and the
> same day the service was active, but I only use it for 4 hours and
> cancel it because it didn't fit my needs I talk with Support, they ask
> me the reason why I want to cancel and try to help me, but at the end
> they told me the URL for placing my cancellation, so I did and they I
> write an email to
[email protected] but its been more than a week and I
> have send 3 emails and I never get an answer so I don't know nothing
> about my refund, so I would like to know how to proceed to get my
> money back or when will I get it in my AMEX CC.
>
>
>
> The information about my account is:
>
>
>
> Username: smithce1
>
> Domain Name: wdmhost.com
>
> Order placed: February 12th 4:51 pm
>
> Order confirmation: February 12th 9:14 pm
>
> Order Cancelled: February 13th 12:04 am
>
>
>
>
>
> Thanks for your help and I hope for an answer this time.
>
>
>
> Just for the record, your site has this legend:
>
>
>
> Anytime Money Back Guarantee
>
> We're so sure that you'll be happy with our services that we offer an
> Anytime Money Back Guarantee for the unused portion of services during
> the hosting term.
---------------------------------------------------
Hi,
I would like to know what can i do to get an answer to my emails, because i´ve been waiting 2 months for my refunds and i dont get any response.
To get an idea of my problem i will explain the history of my service:
February 12.- (about 2 pm mexico time) I order an Unlimited-Linux package and i pay for 30 months (1190.80 USD), with the same order i pay for the PromoPack (129.95 USD)
February 12.- (about 11 pm) After using the service it wasnt what i was looking for so i cancelled using the form in your website and i get a confirmation email, so i contact your support team and tell me to write to
[email protected] to get my money back (according to your advertising you have ANYTIME Money Back Guarantee!)
February 13.- I wrote to
[email protected], but i never get an answer to my email
February 21 .- I wrote to sales, refund and admin, but again i never get an answer
February 27 .- Finally after sending some more email i get an answer from admin, with the following information: "I have forwarded this issue to the head of our refund department for review. He should be able to get back to you regarding the status of your refund."
After receiving that email no one contact me about my refund, so last week i contact the billing support department by phone and the person who help me told me that he will send me and email with all the information regarding my refund but Im still waiting for that email.
Its been more than 2 months and i dont get clear answer about my refund and of course i dont have my money back to my AMEX card (ending in 002), so i need to know what can i do, because i cant wait any longer.
Im also checking with the some Consumer protection Agencies, to lear how to get my money back in case i dont have a solution to my problem.
I hope to get an answer as soon as possible.
Thanks
Cesar Smith
For futher information this is my Order Summary:
*** Order Summary ***
Order Time: Mon Feb 12 14:50:20 PST 2007
Username: smithce1
Domain Name: wdmhost.com (1 year domain domain registration)
Hosting Plan: Unlimited - Linux (Annually)
Setup Fee: None
Extra Features: None
Features Total: None
*** Order Summary ***
Order Time: Mon Feb 12 19:14:25 PST 2007
Domain Name: wdmhost.com
Plan: Unlimited - Linux (Biennially) ($190.80)