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Some people point to our CPU Minutes FAQ in our wiki and say “Aha, you can only use up to 60 cpu minutes a day and then you’re disabled!” But that’s not true either. The truth is, it’s really always handled on a case-by-case basis. However, our customers really want to see a hard number.. so we put up 50-60 because you’re definitely not in trouble if you’re under that.

Just like disk and bandwidth, we’d LOVE to offer every CDI customer the ability to use like, I dunno, the equivalent of a dual xeon 3.5Ghz to themselves. That only costs us like $2000 plus $25/month for power+ space.

.01% of our customers would actually use it, and be AMAZED at the deal they’re getting, and the other 99.99% would use close to 0 cpu minutes, just like it is now.

The only problem is technical. It’s a lot easier to share disk (file servers) and bandwidth (that’s just how it works) then it is to share cpu. And if one user starts using up an entire shared server’s worth of CPU, everybody else on that server is affected. It’s not possible for a single user to fill up ALL our shared disk pool, or ALL our bandwidth (not counting DDOSes), but it’s not too difficult for one to “fill up” an entire CPU.

Which is why we have to act on it.

Ideally, we’d be able to have a set up where you can use up to X (an insanely high amount) of CPU, and each additional “cpu minute” would cost a little extra, just like we do for storage and bandwidth. And actually, we’re working on it. But until then, we’ve just got to cap some problem people. And we’re really sorry about it!